Applied Business Academy
Level 3 Diploma in IT Support
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You will be able to effectively work with ICT, and to deal with tasks that are typically complex and non-routine in nature. Use ICT tools for a given purpose to work with ICT hardware or devise solutions to support others.
Diploma prepares you towards CompTiA N+ and MCP certifications, for those who want to achieve higher heights and determined to their career, certifications exam vouchers could be arranged at 50% discount.
Course Delivery and Support
Classroom Sessions – On Wednesdays/Saturdays (8 -20) weeks
On-going support via email and telephone through allocated tutor.
We use a virtual learning environment, and candidates must complete all online courses within the portal.
Online delivery of practical and theory with work related scenarios and actual work based assignments.
Part of the time is will spent in practical labs.
8 -20 WEEKS
Skills you will gain
Install, configure and integrate networked hardware and software
ICT system and network management
Maintain ICT equipment and systems
ICT repair centre procedure
Testing ICT systems
IT consulting skills and principles of ICT system, networks and data security.
Carry out fault and preventive maintenance
Install, Configure and Maintain Software
Manage Microsoft Window Server and Client
This qualifications provide the knowledge required to progress in a wide range of ICT roles, in computer networking and in an IT hardware systems and support role such as:
Systems support desk technician
Network installation and support technician
IT helpdesk support
IT Support Technician
Senior Helpdesk Support technician
2nd/3rd line support
Get ready with a superior advantage for your career
IT System & Support Specialist course curriculum
Learners are required to complete a mandatory unit
030 Customer support provision for the ICT professional
Technical Competency Units covered will include the following:
031 Networking principles
The learner will:
1.Appreciate physical and logical topologies and systems
2. Understand the protocols model
040 Principles of ICT system and data security
The learner will:
1.Understand the common types of threat to ICT systems and data such as hardware damage, loss and theft, electronic threats such as denial of service, data theft or damage, unauthorised use.
2.Manage the security vulnerabilities associated with remote access technologies.
3.Methods to protect ICT systems; physical access control and security, electronic access control and security for ICT systems using firewalls, virtual networks, secure connection/transfer protocols, secure wireless connection)
Understand the applications of cryptography to ICT systems and cryptographic algorithms.
701 & 758 Cisco IT Essentials
The learner will:
1.Be able to manage the support of operating systems and security requirements
2.Evaluate and upgrade advanced security components based on customer needs and perform preventive maintenance and troubleshooting
3.Install, and support a range of operating systems; upgrade components based on organisational needs and perform preventive maintenance and troubleshooting.
4.Be able to maintain networked system.
633 Configuring Windows based systems
The learner will:
1.Be able to install Windows, use window tools
2.Manage user state
3.Configure network access
4.Configure resource access, remote access
5.Manage file access
634 Installing and configuring Windows based servers
This unit is linked to the Microsoft Official Academic Course (MOAC) and Exam for Installing and Configuring Windows Server.
The learner will:
1.Be able to deploy Windows based servers including planning and configuring.
2.Maintain domain controllers.
3.Implement Internet Protocol (IP), DHCP server, DNS server ,
4.Manage user accounts, group policies and server storage.
No previous experience or qualifications in ICT are expected. However we do expect a good standard of English along with the drive to succeed in the ICT industry
C&G Level1/Level 2 with English and maths at Level 1 is desirable. The Level 3 Certificate in ICT Systems and Principles for IT Professionals qualification is perfect for those looking to gain some in-depth skills and knowledge to start a career in an ICT job role. Students with other relevant qualifications and appropriate industry experience will be considered.
Diploma in ICT Systems and Principles qualifications provide ideal knowledge for those looking to progress in their career or learn new ICT skills.
You can use this qualification toward the: Level 4 Diploma in ICT Professional Competence
Level 4 Diploma in ICT Systems and Principles
Level 3 Diploma in ICT Professional Competence
High Level Apprenticeship.
The qualification is recognised by a number of universities and higher education institutes as appropriate for entry onto degree or foundation degree programmes. With suitable work experience, this qualification is recognised toward membership of the British Computer Society/Chartered Institute of IT.
At Applied Business Academy, we tailor the training to suit your needs and the cost of our training programmes always aim to exceed the value you get out of it. Depending on your circumstances you can choose to fund this course yourself or apply for Advance Learner Loan.
Why Take Loan
Loans help students change careers or make progress
There are no upfront payments or credit checking
Repayments are income-contingent and handled by govt.
Access students get a write-off on degree completion
The systems and rules are fairly well-established
Individuals not government is the customer
There are currently no caps on expansion
There is no credit check.
How we can help:
Full Level 3 courses is not funded for 19+ (19 – 24 First full level 3 is still funded)
There is no restriction on number of times the loan can be taken by learner, should have been resident of UK for last three years
Provider can only charge maximum funding published for the Learning Aim Reference For example 50102771 - £3345 (Tech), provider is paid by from Loan Company in instalments once learner starts the course.
Eligible Learners won’t don’t pay/get any money in their account.
Loan covers the full fee charged for the course
Loan doesn’t depend on household income.
Loan is directly paid to registered/approved provider.
The loan is repayable, but only when your income is over £25,000 a year.
Repayments start the April after you complete or withdraw from your course and your income is over £25,000 a year.
Your repayments will stop if your income drops below £25,000 a year.
You’ll repay 9% of your income over £25,000 and if you’re employed deductions will be made from your pay through the HMRC tax system.*
Any outstanding loan balance will be cancelled 30 years after entering repayment.
Voluntary repayments can be made if you want to pay off your loan more quickly
How is the course assessed?
Depending on the units delivered, assessment involves a mix of supervised assignments and online tests.
Are there any additional costs or specialist equipment required?
How to Apply
To apply for a course choose one of these methods:
Online – click the Apply Now button, fill out the form and submit
When we have received your application we will contact you to arrange an interview time.
If you succeed in your interview, we will give you an offer letter of acceptance.
Then you need to apply for the Loan as following
Apply online at www.direct.gov.uk/advancedlearningloans
You need a confirmed place at provider (Letter)
You will need passport/birth certificate and NI number to apply. Proof of address could be required additionally.
What will you get in return?
BCS associate member
Gain recognition by becoming a member of Professional Registration for IT Technicians (RITTech)
An added benefit that ABA offers is the flexible study options through our online VLE. You will attend weekend classes at our training centre blended with an online Distance Learning platform that covers the course curriculum and objectives needed to gain the certification. You will still have full support and guidance from our course advisors.