About Level 3 Diploma in IT Support

8 -20 Weeks

Funded, non funded options available

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Applied Business Academy is offering challenging and exciting City & Guilds Diploma in ICT Systems and Principles for IT Professionals. The qualification is suitable for those who want to work in a number of job roles in the Information and Communications Technologies (ICT) sector, either with an ICT company or within an ICT department in an organisation, or gain access to an Apprenticeship or higher education.
You will be able to effectively work with ICT, and to deal with tasks that are typically complex and non-routine in nature. Use ICT tools for a given purpose to work with ICT hardware or devise solutions to support others.

Diploma prepares you towards CompTiA N+ and MCP certifications, for those who want to achieve higher heights and determined to their career, certifications exam vouchers could be arranged at 50% discount.

Course Delivery and Support

Classroom Sessions – On Wednesdays/Saturdays (8 -20) weeks
On-going support via email and telephone through allocated tutor. We use a virtual learning environment, and candidates must complete all online courses within the portal. Online delivery of practical and theory with work related scenarios and actual work based assignments. Part of the time is will spent in practical labs.

Skills you will gain

Job prospects

This qualifications provide the knowledge required to progress in a wide range of ICT roles, in computer networking and in an IT hardware systems and support role such as:

IT System & Support Specialist course curriculum

Learners are required to complete a mandatory unit

This will enable the learner to provide technical customer support and understand the processes involved in improving the way in which customers use networked ICT systems
Technical Competency Units covered will include the following:
This unit is aimed at advanced Networking and builds on the fundamentals of computer networks and desktop PC support and prepares you for third line support roles where network operations and troubleshooting are now more fundamental to the job role. Learn how to set up a client/server computer network which includes setting up protocols such as DNS, DHCP and Active Directory.
The learner will:
1.Appreciate physical and logical topologies and systems
2. Understand the protocols model
This unit explores the areas of growing threats in ICT. Learners will understand why security is necessary, the potential dangers, and how to protect systems and data. This module develops in-depth knowledge and understanding of the types of threat to ICT systems and data and methods of protecting against them including the applications of cryptography.
The learner will:

1.Understand the common types of threat to ICT systems and data such as hardware damage, loss and theft, electronic threats such as denial of service, data theft or damage, unauthorised use.
2.Manage the security vulnerabilities associated with remote access technologies.
3.Methods to protect ICT systems; physical access control and security, electronic access control and security for ICT systems using firewalls, virtual networks, secure connection/transfer protocols, secure wireless connection)
Understand the applications of cryptography to ICT systems and cryptographic algorithms.

This is an overarching unit that covers elements from all the above units and mapped alongside CISCO official curriculum for IT Essentials. The aim is to provide the underpinning knowledge required for the Cisco IT Essentials exam. Learner will learn to define a range of computer components and elements of the troubleshooting process. They will also learn to evaluate and upgrade security components in an operating system. Lastly the learner will learn to maintain a computer network. Learners will cover both the exams.

The learner will:

1.Be able to manage the support of operating systems and security requirements
2.Evaluate and upgrade advanced security components based on customer needs and perform preventive maintenance and troubleshooting

3.Install, and support a range of operating systems; upgrade components based on organisational needs and perform preventive maintenance and troubleshooting.

4.Be able to maintain networked system.

This unit provides the skills and knowledge necessary to configure or support Windows based systems. You will have the ability configure or support Windows computers, devices, users, and associated network and security resources. The networks will typically be configured as domain-based or peer-to-peer environments with access to the Internet and cloud services. This unit is linked to the Microsoft Official Academic Course (MOAC) and Exam for Configuring Windows.

The learner will:
1.Be able to install Windows, use window tools
2.Manage user state
3.Configure network access
4.Configure resource access, remote access
5.Manage file access

This unit provides the skills and knowledge necessary to implement a core Windows Server infrastructure. A learner achieving this unit will have the ability to implement and configure Windows Server core services, such as Active Directory and the networking services.
This unit is linked to the Microsoft Official Academic Course (MOAC) and Exam for Installing and Configuring Windows Server.

The learner will:

1.Be able to deploy Windows based servers including planning and configuring.
2.Maintain domain controllers.
3.Implement Internet Protocol (IP), DHCP server, DNS server ,

4.Manage user accounts, group policies and server storage.

Course preview

Entry requirements

No previous experience or qualifications in ICT are expected.  However we do expect a good standard of English along with the drive to succeed in the ICT industry
C&G Level1/Level 2 with English and maths at Level 1 is desirable. The Level 3 Certificate in ICT Systems and Principles for IT Professionals qualification is perfect for those looking to gain some in-depth skills and knowledge to start a career in an ICT job role. Students with other relevant qualifications and appropriate industry experience will be considered.

Further study

Diploma in ICT Systems and Principles qualifications provide ideal knowledge for those looking to progress in their career or learn new ICT skills.
You can use this qualification toward the: Level 4 Diploma in ICT Professional Competence


The qualification is recognised by a number of universities and higher education institutes as appropriate for entry onto degree or foundation degree programmes. With suitable work experience, this qualification is recognised toward membership of the British Computer Society/Chartered Institute of IT.

Finance options

At Applied Business Academy, we tailor the training to suit your needs and the cost of our training programmes always aim to exceed the value you get out of it. Depending on your circumstances you can choose to fund this course yourself or apply for Advance Learner Loan.

Why Take Loan

Loan, Support and Repayment

How is the course assessed?

Depending on the units delivered, assessment involves a mix of supervised assignments and online tests.

Are there any additional costs or specialist equipment required?


How to Apply

To apply for a course choose one of these methods:
Online – click the Apply Now button, fill out the form and submit
When we have received your application we will contact you to arrange an interview time.
If you succeed in your interview, we will give you an offer letter of acceptance.
Then you need to apply for the Loan as following


What will you get in return?

A City and Guilds Diploma in IT is one of the most admired and widely known courses. Most employers throughout UK recognise the City and Guilds qualifications and appraise it by embracing learners who have the qualification. You will be

If you are completing the Microsoft certifications on top of your Diploma, then you will have renowned skills to showcase on your CV and gain the edge to at interviews to get a highly valued job.
An added benefit that ABA offers is the flexible study options through our online VLE. You will attend weekend classes at our training centre blended with an online Distance Learning platform that covers the course curriculum and objectives needed to gain the certification. You will still have full support and guidance from our course advisors.

Get ready for a promising career in the top industries

Being proficient in Maths important when you are looking to learn and gain confidence to work in an office based role.

Student spotlight

Usmaan Raheem

Excellent training and very hands-on, in a fun learning environment. The blended learning was very good. I enjoyed the practical elements of the course. I would highly recommend it.

Annie Vong

A very helpful and resourceful training centre, with friendly staff and tutors with over ten years’ experience, sharing their advice and giving us real opportunities and insight into my aspiring job role in IT. The teaching style is unique and would leave you hungry for more. I would definitely recommend this course.

Alex Fidgeon
Alex Fidgeon

Hello! I am currently an apprentice for Applied Business Academy. My key passion in life is to have a successful career in the marketing and advertising industry and for me, apprenticeships are a great starting point for anyone interested in earning whilst learning.

I decided to choose a Digital Marketing Apprenticeship because it was the closest to what I wanted to learn about as well as learning things like Google Analytics, which I probably wouldn't have come across before. The journey so far has been really beneficial. Not only have I been getting real-life experiences that can be used as evidence, I am now learning how to communicate, deal with clients and work in a professional manner. The most interesting aspect of this apprenticeship so far is understanding the backbones of social media and how marketing is a huge part of making these platforms such a big success.

Purvi Mahanta
Purvi Mahanta

I have been a freelancer for so many years and my passion for learning something new brought me to Applied Business Academy. I enrolled myself on their IT Diploma programme and it has been a rewarding journey so far. I’ve learned a lot and through practical application of the learning, I have gained valuable IT support skills. I’ve joined the weekend class and if I find it hard to cope, I am given the option to come anytime on weekdays to get one-to-one support from a qualified IT assessor. I would strongly recommend this Level 2 course for anyone who wishes to learn the basics of IT support and how to become a first line support technician! A huge thumbs up to the team at ABA!

Shivani Chowdary
Shivani Chowdary

I was planning on not going to university and wanted to experience the world of work, expand on my skills and knowledge. Apprenticeships are a great way to get into work, to build from the ground up and it gives you a chance to earn while you learn. I gained a lot of knowledge about digital marketing during my time in ABA. It really opened my eyes to what it feels like to work in a professional environment everyday and I have improved a lot of skills over the period of time. The people are awesome and really friendly. The atmosphere at the office was fantastic; I got on well with everyone in my group. I would surely recommend it to anyone who wants to start a career in marketing.

Malini Ravi Prasad
Malini Ravi Prasad

Getting into the IT sector is a hard gateway, but if like myself, you have the same passion and determination alongside the right training provider and helpful people then it makes life a lot easier. For me, I had little knowledge and experience in IT, but as I said before I had the drive that I always wanted to go into IT. Hence when the IT diploma programme was offered to me by Applied Business Academy, I jumped at the opportunity. So far we have completed five weeks of the programme, and I have to admit for me it is going fantastically well, for many reasons. Such as there is also the virtual learning environment for me to study anytime at my own convenience, it is fun and the staff are amazing! Whilst most people think that system support and hardware is for men, I was pleasantly surprised when I saw the class was a wholesome mixture of both men and women.

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