About Level 2 Diploma in IT Support

8 - 12 Weeks

Funded, non funded options available

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Applied Business Academy is offering this exciting City and Guilds IT System Support Course in London (Free*) and you can gain a range of IT skills upon completion. Benefit from learning the key skills needed for system support roles in IT such as troubleshooting, Systems security and Networks, testing basics and providing level 1 helpdesk support for hardware and software related queries.

If you’re ambitious and want to further your industry knowledge and skills, then this Diploma prepares you with the training required to achieve the CompTIA A+ or N+ certification. You can become a certified Server Support Technician and gain the competitive-edge in your career!

Course Delivery and Support

Classroom Sessions – On Saturdays (8- 12 weeks)

Allocation of IT Tutor with on-going support via email and telephone

Virtual Learning Environment, candidates must complete all online learning within the portal

Skills you will gain

Who could take this qualification?

It is a great course for anyone looking to gain new skills and knowledge to start a career in IT or progress in your chosen career and acquire new ICT skills.

Job prospects

Complete the Level 2 Diploma in ICT Systems and Principles for IT Professionals qualification and get ready to work in the ICT industry as a:

IT Systems Support Specialist course curriculum

Learners are required to complete a mandatory unit

The learners will be introduced to the basic techniques required to network computer systems and introduce the candidate to standards and protocols.

Technical Competency Units covered will include the following:

In this unit learners will explore ways of maintaining the integrity of IT systems by controlling and monitoring physical access, protecting hardware and protecting data by, for example, encryption. This requires knowledge of both physical and access control security and their application in a real-world situation. Attacks against computer-based systems are commonplace and increasing and therefore the IT practitioner needs to develop skills to be able to combat such threats. This unit enables learners to understand why security is necessary, the potential dangers, and how to protect systems and data.
1. Know the common types of threat to ICT systems and data
2. Know how to protect ICT systems
3. Be aware of the applications of cryptography to ICT systems and data
1. Prepare hardware/equipment for installation
2. Install and configure hardware/equipment
3. Test installed hardware/equipment
4. Prepare, carry out and document the installation and upgrade of an operating system • Configure and test an installed operating system
1. Use typical diagnostic and test procedures
2. Apply standard test procedures to PC systems and peripherals
3. Interpret test results to identify faulty components and apply simple fixes
1. Identify network concepts and terminology
2. Configure installed software
3. Test and install software and resolve problems
4. Operate installed software
5. Uninstall standard application software

This is a Framework qualification

Course preview

IT System Support Specialist

Entry requirements

Will the qualification support progression to further learning?

The IT system Specialist Course provides the underpinning knowledge and skills that would allow a learner to extend their competency in further areas at the same or higher levels:

Finance options

At Applied Business Academy, we tailor the training to suit your needs and the cost of our training programmes always aim to exceed the value you get out of it. Depending on the course you choose, the duration and cost differs. We have outlined the 3 possible ways to help you get the financial support to cover the cost of this course.

Funding & Grants

At Applied Business Academy, we can offer this course fully FREE for you through the funding grants that we have secured, and If you are eligible, it can help towards the full cost of your training. The funding will have certain terms and conditions that will need to be satisfied in order to qualify for the FREE funding grant and these are managed by the ESFA.

Please speak to our Course Advisor to know if you qualify for this funding option and your requirements further.


You could opt to pay upfront or discuss a payment plan for the full cost of the course with our advisors.

What we can help by

Speak to a Course Advisor for full information on the options available to you

Company Funded

Your current employer can support your cost for this course either in part or full. Please discuss with our course advisor if you are looking for full information on this finance option available to you.

What will you get in return?

A City and Guilds Diploma in IT is one of the most prestigious and widely known courses you can complete from one of the most highly regarded training organisations across London.Most employers throughout the UK recognise the City and Guilds qualifications and it shows the employers that you have been trained to a high academic standard.

If you are completing the CompTIA certifications on top of your Diploma, then you will have world-class skills to showcase on your CV and gain the edge to at interviews to get a highly valued job.

An added benefit that ABA offers is the flexible study options through our online VLE.  You will attend weekend classes at our training centre blended with an online Distance Learning platform that covers the course curriculum and objectives needed to gain the certification. You will still have full support and guidance from our course advisors.

Get ready for a promising career in the top industries

IT Support Services are required in every industry and across all verticals as this qualification is recognized by all leading hardware, software sellers, vendors, resellers, distributors or publishers.

Student spotlight

Usmaan Raheem

Excellent training and very hands-on, in a fun learning environment. The blended learning was very good. I enjoyed the practical elements of the course. I would highly recommend it.

Annie Vong

A very helpful and resourceful training centre, with friendly staff and tutors with over ten years’ experience, sharing their advice and giving us real opportunities and insight into my aspiring job role in IT. The teaching style is unique and would leave you hungry for more. I would definitely recommend this course.

Alex Fidgeon
Alex Fidgeon

Hello! I am currently an apprentice for Applied Business Academy. My key passion in life is to have a successful career in the marketing and advertising industry and for me, apprenticeships are a great starting point for anyone interested in earning whilst learning.

I decided to choose a Digital Marketing Apprenticeship because it was the closest to what I wanted to learn about as well as learning things like Google Analytics, which I probably wouldn't have come across before. The journey so far has been really beneficial. Not only have I been getting real-life experiences that can be used as evidence, I am now learning how to communicate, deal with clients and work in a professional manner. The most interesting aspect of this apprenticeship so far is understanding the backbones of social media and how marketing is a huge part of making these platforms such a big success.

Purvi Mahanta
Purvi Mahanta

I have been a freelancer for so many years and my passion for learning something new brought me to Applied Business Academy. I enrolled myself on their IT Diploma programme and it has been a rewarding journey so far. I’ve learned a lot and through practical application of the learning, I have gained valuable IT support skills. I’ve joined the weekend class and if I find it hard to cope, I am given the option to come anytime on weekdays to get one-to-one support from a qualified IT assessor. I would strongly recommend this Level 2 course for anyone who wishes to learn the basics of IT support and how to become a first line support technician! A huge thumbs up to the team at ABA!

Shivani Chowdary
Shivani Chowdary

I was planning on not going to university and wanted to experience the world of work, expand on my skills and knowledge. Apprenticeships are a great way to get into work, to build from the ground up and it gives you a chance to earn while you learn. I gained a lot of knowledge about digital marketing during my time in ABA. It really opened my eyes to what it feels like to work in a professional environment everyday and I have improved a lot of skills over the period of time. The people are awesome and really friendly. The atmosphere at the office was fantastic; I got on well with everyone in my group. I would surely recommend it to anyone who wants to start a career in marketing.

Malini Ravi Prasad
Malini Ravi Prasad

Getting into the IT sector is a hard gateway, but if like myself, you have the same passion and determination alongside the right training provider and helpful people then it makes life a lot easier. For me, I had little knowledge and experience in IT, but as I said before I had the drive that I always wanted to go into IT. Hence when the IT diploma programme was offered to me by Applied Business Academy, I jumped at the opportunity. So far we have completed five weeks of the programme, and I have to admit for me it is going fantastically well, for many reasons. Such as there is also the virtual learning environment for me to study anytime at my own convenience, it is fun and the staff are amazing! Whilst most people think that system support and hardware is for men, I was pleasantly surprised when I saw the class was a wholesome mixture of both men and women.

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